You have the right to file a grievance if you have any type of problem with American Health Medicare or with our network of pharmacies. A grievance is basically a complaint. You have the right to complaint. If your grievance is related to a Medicare Part D (Prescription Drugs) refer to the Prescription Drugs Section. A complaint has to be filed within 60 days of the situation that triggered the complaint, in writing or via telephone.
 
You also have a right to appeal any decision by American Health Medicare related to you , as long as it is not related to prescription medication coverage. To appeal you must file within 60 days after the decision, in writing or via telephone.
 
For more information call our
Affiliate Service Department at 787-620-1919, ext. 4139
or contact us at apelaciones@ahmpr.com
Also you can send us your grievances through
Fax 787-620-0929.